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Returns & refunds

From the moment the client receives the order, the client has, by law, fourteen calendar days to get in touch with CABRA SANTA and report the intention to return the order. CABRA SANTA will answer the client with an email with all the information on exchanges and returns.

If the reason for the return is that the product is faulty or that the client has received the wrong product, the exchange will be made without any additional cost to the client. In any other case, the additional costs of the return will be incurred by the client.

The client must contact CABRA SANTA through email and the client will be informed on how to proceed within the time frame mentioned previously.  All communications past the deadline will not be valid.

Discontinuance entails the full refund of the purchase amount and in order for the client to receive a full refund, it is essential that the product remain in perfect condition by keeping the original packaging and the purchase invoice.

Recuerda que estamos en Canarias y por esto nuestras fechas de entrega son aproximadas. Dismiss